You get a free 365-night trial period, which means that you can use your Nectar mattress for an entire year before returning it. Unopened mattresses must be returned within the first 30 days of delivery. Pickup time depends on the partner company and not Nectar, and it can be within a few days to a few weeks from when they contact you.Īfter taking the mattress, they’ll give you a receipt that you need to send to Nectar as evidence that you returned the Nectar mattress. Then Nectar will schedule a date and time through their pick-up company, whose representative is supposed to contact you within 3-5 business days. You’ll have to submit photos of the mattress and mattress tags to get the return approved. Not long after, you’ll get contacted by someone about the return of your Nectar mattress. You can also contact Nectar customer service over the chat on their website (I recommend this option) and they send customers a link to fill out a form. How to return a Nectar mattressĪll you have to do to return a Nectar mattress is call their customer service team at +1 (888) 425-4854 and initiate the process. Whether you’re a Nectar mattress lover or hater, it’s not a bad idea to get acquainted with their return policies and how the whole process works. Nectar also has fiberglass, which is something you should take into consideration. Reddit’s most unpopular mattress, the Nectar mattress, (what an introduction!) happens to be the most returned mattress in some stores, based on the “anecdotal evidence” of a mattress store salesman who decided to share the info with me. How the Nectar Mattress Return Policy Works As for the Nectar mattress return policy, while some say it’s swift and easy, others claim it was the “weirdest return process” in their lives. The warranty and return policy are two things you shouldn’t forget to read up on before making any larger investments.
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